What is the difference between a Live SiteGreeter and a Live SiteOperator?

What is a Live SiteGreeter?

What are your Hours of Operation?

How do you provide this coverage?

How difficult is it to start the service ?

Is there a set-up fee / yearly contract?

How do I control the quality of service?

What are the next steps once I’ve signed up?

How do your chat people know the product knowledge for my industry?

Can you update the process for my website?

What is the value of this Service to my business?

Can this service be branded?

Can I control the cost of this service?

Can the Live SiteGreeter page me when a customer on my web site gives his phone number?

Would I have to pay extra sum if i have a business web site with heavy traffic?

 

What is the difference between a Live SiteGreeter and a Live SiteOperator ?

There is no difference at all. A Live SiteGreeter is, in fact, a Live SiteOperator on your website.

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What is a Live SiteGreeter ?

A Live SiteGreeter is a highly skilled and professional web site sales agent who greets, provides customer services and executes your sales scripts. He/She can virtual business support from a global contact center rather than your office.

By availing our Live SiteGreeter Services you can have an online customer service representative on your web site, greeting your web visitors and generating leads for your business. All this, for only a fraction of the cost!

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What are your Hours of Operation ?

Our office hours are from 9am to 5pm EST. Our Live Site Greeter can greet your website visitors 24/7.

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How do you provide this coverage ?

We train a team of 2 to 5 Live Site Greeters to monitor your web site – depending on how much traffic comes to your website.

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How difficult is it to start the service ?

It takes no more than 45 business days to have a Live Site Greeter deployed on your web site using a start-up script to greet all your web visitors.

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Is there a set-up fee / yearly contract ?

Yes, there is a setup fee. It depends on the specific solution being provided on your website. Yes, there is a minimum 1-year agreement term.

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How do I control the quality of service ?

Our real-time communication ensures you have the ability to control and monitor the quality of our service. All the Chat Transcripts generated are sent in real time via e-mail to you, as soon as the conversation with the visitor ends. Anytime you see something that needs to be improved, just call us or email us to let us know.

You can request any changes to the way you want the Live Site Greeter to respond to a particular question. It typically takes no more than 24 hours to make changes to the script.

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What are the next steps once I’ve signed up?

  1. We send you the Deployment Questionnaire to complete and send back to us.
  2. Training Manual developed for the greeters based on study of the client’s website and Deployment Questionnaire (3 weeks maximum)
  3. Live Site Greeter team designs Graphical User Interface (GUI) for the live chat window
  4. Training Manual sent to client and suggests a timeframe for review/edits/approval (2 – 3 weeks maximum)
  5. Client Approves Training Manual
  6. Account Manager sends installation code to client OR we can install the code on your website if you provide us ftp access to your website
  7. Live Site Greeter is launched
  8. Account Manager will continuously monitor the chat transcripts for quality and collaborate with the you to ensure script optimization

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How do your chat people know the product knowledge for my industry?
We do not intend our greeting team to be sales people on your website. Whenever a visitor asks a specific or pointed question that is our team’s cue to ask for the visitors contact information. They may say something like, “Let me have one of our experts get back to you asap with that information. May I provide them with your contact information? Would you prefer email or a phone call?

The first few weeks are for us to learn about your company and research all the pages of your website. We develop the initial training manual, which is what our team will work off of. This is a collaborative process in which you will be able to review the script and make edits. It is very important to note that the script should be updated and improved constantly.

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Can you update the process for my website?

Yes. Any updates that you send are implemented within 24 hours only. In addition to that, the Curriculum Design for your business is reviewed, refreshed and updated every three months.

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What is the value of this Service to my business ?

Our Live SiteGreeters follow a 3 step process:

1. They greet every visitor that comes to your web site
2. They provide customer service during the visitor’s stay on your web site
3.During this time they increase your sales and leads.

By doing this we:

1. Keep your business open for as long as you want.
2. Extend your sales force.
3. Provide live customer service & website navigation support

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Can this service be branded?

Yes, the service can be branded for an additional charge.

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Would I have to pay extra sum if i have a business web site with heavy traffic?

We have special pricing structures and options available for websites with heavy traffic. Please speak to our Business Development Managers at (904) 807-9211.

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Can I control the cost of this service?

Yes, by choosing the pricing structure that suits your requirement and budget.

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Can the Live SiteGreeter page me when a customer on my web site gives his phone number?

To provide you and your web visitors quick and efficient customer service, we can page you on your pager/cell phone, enabling you to act promptly on a lead provided by us.

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